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Take the sting out of workplace aggro.(Managing Stress and Conflict in Libraries)(Book review)

Information World Review

| February 04, 2008 | Thomas, Kim | COPYRIGHT 2008 Incisive Media, published with the permission of Incisive Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: Kim Thomas

Take the sting out of workplace aggro

Kim Thomas welcomes a librarian's guide to coping with bullying, violence and harassment

' book review

The popular perception of libraries as tranquil retreats from the hurly-burly of everyday life is, as readers will know, misplaced. Librarians can find themselves on the receiving end of verbal, and occasionally physical, abuse from library users, and bullying and harassment are as likely to happen in a library as in any other workplace.

Sheila Pantry has drawn up a useful guide to dealing with the stresses of working in a library. In a clearly laid out book, she outlines the causes of stress, the practical steps librarians can take to deal with it, and the legal responsibilities that managers have for the wellbeing of their staff. As she points out, the "easy access, long opening hours and friendly, helpful staff" make libraries welcoming places to visit, but heighten the vulnerability of those who work in them.

The book contains useful advice on dealing with problems before ...

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Source: HighBeam Research, Take the sting out of workplace aggro.(Managing Stress and Conflict...