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PAKISTAN STATE BANK SETS UP DEPT TO HANDLE CONSUMER COMPLAINTS.
KARACHI, Feb 1 Asia Pulse - State Bank of Pakistan has created new department to deal with complaints regarding consumer banking. The SBP has witnessed an unprecedented growth in consumer banking, which has led to manifold increase in the grievances of consumers against the products and services of banks/DFIs.
"In order to deal effectively with the growing consumer grievances and to put in place a befitting policy and regulatory mechanism for their redressal, it has been decided to create a new department ...
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