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| October 01, 2007 | Denka, Andy | COPYRIGHT 2007 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Dear Andy,

I've been tasked with developing an orientation program for new hires. What suggestions do you have for helping newcomers acclimate?

Your company is wise to understand the importance of having an effective orientation process. Businesses spend a great deal of time and money recruiting employees, but too many neglect to ensure these individuals have a smooth and productive transition into their new rote.

A recent survey by our firm found that one out of three workers said their employers did not offer a formal orientation program when they joined the company, yet the vast majority (87%) who received this type of training said it helped prepare them for success within their organization.

Workers' experience during the first few days on the job can significantly improve their ability to make immediate contributions. By helping new hires get off to a good start, you also are influencing the likelihood that they will stay with the firm over the long term. Here are some tips to consider for developing an effective orientation process:

Review administrative points. Be sure to address all the essential points new employees need to know--everything from details about compensation and benefits to security procedures and where to find supplies in the office. Also, cover workplace norms pertaining to dress, schedules and corporate hierarchy.

Trumpet their arrival. Many companies mark the first day for new employees with fanfare. This might involve sending an e-mail announcing their arrival and providing details about their background to provide a conversation starter. These gestures will help new hires feel more at ease during this important and often stressful career transition.

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