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You pay for what you get.(Her Majesty's Revenue and Customs and the child benefit records fiasco)(Brief article)
Byline: Mark Chillingworth
You pay for what you get
Civil servants have been left reeling by the news that CDs containing millions of child benefit records from Her Majesty's Revenue and Customs (HMRC) database have been lost. The full cost to taxpayers may not be realised for years.
The debacle is not only an example of incredibly poor information management, but also a sign of a wider problem in the UK A- that you get only what you pay for. Or, as in this case, you don't even get what you pay for.
Travel to Commonwealth countries such as India or Australia and they'll gladly inform you of the regimented behaviour towards information management that has served them so well to date. In Britain, those standards of public service have dropped.
As we debated the issue, an IWR reporter wondered how it was that such sensitive HMRC information could be so easily downloaded and burned to a CD. Technology to prevent such blunders is a basic function of many information management systems.
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Source: HighBeam Research, You pay for what you get.(Her Majesty's Revenue and Customs and the...