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Ask and you shall receive: measuring credit customer service and listening to your customers.
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This article wouldn't be the first to suggest that, often, when it comes to what a company's upper management wants to hear when discussing the current and future state of the company, the bottom line is king. Financial and credit staples like days sales outstanding (DSO) may have become more prevalent and more significant to a company's strategic future, but the bottom line often seems to be what matters most, whether or not it's good or bad for business. A company's financial standing is its lifeblood and while the old phrase that you have to spend money to make money applies, if you don't have money to spend in the first place, you can't ...
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