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Smoothing ripples before they become waves.(credit column)

Business Credit

| November 01, 2007 | Carr, Matthew | COPYRIGHT 2007 National Association of Credit Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

The University of Louisville Cardinals head coach Rick Pitino once said, "The only way to get people to like working hard is to motivate them. Today, people must understand why they're working hard. Every individual in an organization is motivated by something different."

Every manager likely has tales of success and failure in terms of hiring and motivation. But, Pitino's remarks touch on the simple fact that there is no universal bandage or quick fix to motivate staff or solve morale problems. Every member of a credit department is going to be driven by different goals, meaning supervisors must cater to each individual separately. Overall job performance is ...

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