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Most health insurance will suit you just fine-until you get sick and really need it. When health plans are put under the microscope, the complaints from consumers begin to pile up.
That is a key finding from a new Consumer Reports National Research Center survey that studied the experiences of more than 37,000 readers in health maintenance organizations (HMOs) and preferred provider organizations (PPOs). The survey found that among readers who were not seriously ill, complaints about gaining access to care typically hovered in the single digits. But the complaints were nearly three times greater for those with a serious illness.
Readers' experiences were ...