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Rating the health plans: 37,000 readers pick the best HMOs & PPOs.

Consumer Reports

| September 01, 2007 | COPYRIGHT 2007 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Most health insurance will suit you just fine-until you get sick and really need it. When health plans are put under the microscope, the complaints from consumers begin to pile up.

That is a key finding from a new Consumer Reports National Research Center survey that studied the experiences of more than 37,000 readers in health maintenance organizations (HMOs) and preferred provider organizations (PPOs). The survey found that among readers who were not seriously ill, complaints about gaining access to care typically hovered in the single digits. But the complaints were nearly three times greater for those with a serious illness.

Readers' experiences were ...

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