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What's keeping companies from improving their dispute resolution practices?(selected topic)
Whether a legitimate claim or not, disputes are costly in more ways than one. The costs can be viewed in terms of the quality of the relationship, the activity required to address it and the cash impact due to the delay in payment. Disputes hit at the holistic aspects of customer-to-cash. How can you best address cost, cash and service? Surely, a customer with a dispute will require more attention, pay later (or not at all) and be less than happy--possibly even defecting to a competitor. This risk increases as the recurrence of invoice error increases. Dispute management needs to be recognized as a customer-facing activity impacting satisfaction and retention.
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- DSO as a measure of competence. (Days Sales Outstanding)
- Magazine article from: Business Credit Dennis, Michael C. March 1, 1994 700+ words
...but an increase in DSO may be the result of...biggest factor influencing DSO is the terms of sale customers are offered--and typically...control the growth of DSO. Here is an example...your company's largest customer just informed your sales...
- Impacting your DSO.(Days Sales Outstanding)(Column)
- Magazine article from: Business Credit McRae, John January 1, 2007 700+ words
...for measuring back office efficiency is DSO. Another popular measure is a firm's...be surprised by a significantly slowing DSO or increasing AR percentage over 60 days...are many influences on your company's DSO and its AR percentage over 60 days. Some...
- Tunes are busting out all over: DSO's ambitious 8 Days in June will feature...
- News wire article from: Detroit Free Press (Detroit, MI) April 9, 2007 700+ words
...festivals, would soon follow. But while the DSO did expand its jazz, world music, spoken...resolution. Nearly four years later, the DSO is making good on its pledge. The orchestra...place of slaves in antebellum New Orleans. DSO players with actors Terry O'Quinn and...
- Glossary takes the mystery out of DSO terminology. (digital storage...
- Magazine article from: EDN Blair, Bruce W. Andrews, Gene January 5, 1989 700+ words
Glossary takes the mystery out of DSO terminology DSO manufacturers have no established a cast-in-concrete set...memory in digital form. Steps in the acquire process vary from DSO to DSO. ACQUISITION MEMORY--Any memory that stores new waveform...
- Video: DSO Countdown Begins: 22 Days to Slatkin Era.
- Press release article from: PR Newswire November 20, 2008 700+ words
...now, the Detroit Symphony Orchestra (DSO) welcomes another music superstar - Leonard Slatkin - to its ranks as the DSO's 12th Music Director. To view the...launch his much-anticipated tenure at the DSO. A household name in classical music...
- Size relationships and the ability to manage DSO and terms.(selected topic)
- Magazine article from: Business Credit Isberg, Steven April 1, 2008 700+ words
...between DSO and best possible DSO (BPDSO). The BPDSO represents the DSO outcome in cases where customers are in compliance with a...indicate a lower degree of customer compliance with the intent of the change. DSO, Supplier Size and Customer...
- Cut through the confusion surrounding high-performance DSOs. (includes related...
- Magazine article from: EDN Conner, Doug December 21, 1989 700+ words
...information is there. The key specifications in a DSO are bandwidth, sample rate, resolution...standards, but often because a potential DSO buyer doesn't know what he or she needs...the bandwidth of the electronics in the DSO's input path up to an including the digitizer...
- DSO plays right notes in luring conferences.(Detroit Symphony Orchestra )
- Magazine article from: Crain's Detroit Business February 26, 2007 700+ words
...in the orchestra industry about what the DSO is doing in terms of education, urban revitalization...balancing the budget,'' said Jill Woodward, DSO public-relations director. "These conferences...successful fundraising has helped the DSO post a modest surplus the past three years...
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- News wire article from: Detroit Free Press (Detroit, MI) April 22, 2004 700+ words
...manager of New York City Ballet that when DSO board chairman Jim Nicholson phoned in January...year contract. She expects to monitor DSO activities this spring but will not go full...managed a budget of $44 million. (The DSO's budget is $28 million.) The company...
- DSO Receives Over $1 Million From Honda for Music Education in Detroit.
- Press release article from: PR Newswire January 9, 2008 700+ words
...Education Fund to help support and expand the DSO's nationally acclaimed music programs...the fund. Over the next five years the DSO partnership with Honda will include...with financial need in the String Project, DSO Civic Ensembles and/or Detroit School...
Source: HighBeam Research, What's keeping companies from improving their dispute resolution...