Credit@work.(Survey)

Dear Andy,

I've noticed staff members spending more and more time on "recreational" Internet usage. I'm concerned this is affecting productivity and setting a bad precedent within the office. What do you suggest I do about this problem?

As technology becomes ever more present in our everyday lives, personal online habits inevitably spill over into the workplace. Most employers are aware of this fact of modern work life, even if they do not condone it. According to a Robert Half International survey of senior executives, respondents said they believe employees spend, on average, 56 minutes each day on non-business-related email, instant messaging and Internet use at work.

As this finding suggests, employees often don't make a clear distinction between personal and business use of technology. But as a manager, you need to insist on appropriate use of company property while keeping your staff focused on critical credit activities.

Most companies today have formal policies in place to regulate Internet usage at work and many monitor online activities. The same survey also found that 64% said their organizations monitor employee Internet usage.

If you're unsure of your company's policies in this area, check with your human resources representative. The problem you're having in your department may be a sign that employees are not properly informed of the organization's ...