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Packed planes, stingy service, and rising airfares have propelled the U.S. airline industry back into the black, but many passengers tell us they're seeing red. You'll increase your odds of a happy--or at least tolerable--flying experience by choosing one of the airlines that did well in our exclusive survey. You might even save some money.
Two such airlines top our Ratings: JetBlue Airways, the plucky price fighter based in Queens, N.Y., and Midwest Airlines, the Milwaukee-based carrier that bakes chocolate chip cookies for its passengers in flight.
Some 23,000 readers told us about their experiences on a total of 31,455 U.S. domestic flights in the ...