CONVERGYS HELPS TELECOM EGYPT RE-ENGINEER BILLING PROCESSES.

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(BW)(OH-CONVERGYS/TELE-EGYPT)(CVG) Convergys Helps Telecom Egypt Re-Engineer Billing Processes

Business Editors

CINCINNATI & CAIRO, Egypt--(BUSINESS WIRE)--Sept. 2, 2007--Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today a new agreement to provide consulting services to Telecom Egypt, the largest fixed line provider in the Middle East and Africa serving over 11 million subscribers.

As part of the new agreement, Convergys is providing its industry expertise to implement a Business Process Re-engineering project to enhance Telecom Egypt's billing operations. Convergys will re-engineer all billing processes to align them with Telecom Egypt's new billing platform.

The contract announced today builds upon the 5-year licensing contract Telecom Egypt signed with Convergys in 2006 to manage the replacement of the existing billing system with Convergys' Infinys (tm) rating and billing solution.

"The new Infinys solution has provided us triple play billing capabilities and the capacity to support millions of new subscribers as we introduce increasingly sophisticated services," said Khaled Marmoush, Telecom Egypt Chief Information Officer. "We realized the importance of reengineering our business processes to fully utilize the advantages of the new billing solution and to improve our customer service. Convergys' global consulting expertise was invaluable to our transformation initiative."