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Guerrilla guide to tech support: tips from 23,000 computer users.(SPECIAL COMPUTER SECTION)(Product/service evaluation)
You've seen the ads. Swarms of geeks parachute in to rescue desperate victims of computer disasters. Our new survey shows that these hired guns usually succeed in their mission, but their help does not come cheap.
[ILLUSTRATION OMITTED]
Still, think about opening your wallet if you want your Windows-based PC up and running quickly. Support from computer makers remains uneven, so you'll most likely consider the money well spent.
We drew those conclusions from our first survey to rate both independent and manufacturer tech support, in which the Consumer Reports National Research Center surveyed more than 23,000 users. Independent services ...
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