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Nibs.(customer service sales lost and pay price)(British Telecommunications PLC contracts with Sony Computer Entertainment Europe)(Brief article)

Computer Act!ve

| June 14, 2007 | COPYRIGHT 2007 Incisive Media, published with the permission of Incisive Media. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Byline: staff

Customer service suffers

Many global consumer technology companies alienate customers by providing only average customer service, new research claims. A study by Accenture found wide-reaching disparities in the perception of service between technology companies and their customers. Accenture said although many companies claimed to provide a better service than their customers reported, they could be deluding themselves and pay the price in lost sales.

www.computeractive.co.uk/ 2190340

Broadening

appeal of PSP

BT and Sony Computer Entertainment Europe have signed a four-year deal to add wireless ...

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Source: HighBeam Research, Nibs.(customer service sales lost and pay price)(British...