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When to call the helpline.(internet service providers)(Brief article)
When to call the helpline
If none of this has helped, then it may be time to call your ISP's technical support line. Before you start, get a notepad and pen, and have a bit of a think. You may be convinced that the problem is down to a piece of software, but that may not be the case. Gather information on the problem -- what works and when -- and take a scientific approach.
The helpline will need information to diagnose the problem, not what you think is the problem. Just as you wouldn't go to a doctor with a running nose and tell ...
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