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Debt Collectors Need to Follow the Rules of Conduct.(Gila Corp.)
Austin, TX -- Customer advocate groups are promoting higher public awareness on rules of conduct debt collecting agencies are required to abide to by law.
Organizations such as Gila Corp. here said it has engaged two business units, Municipal Services Bureau and Gila Group, in an effort that focuses on educating consumers about the collection industry professional code of conduct.
Supporters of the effort, however, include many within the industry.
"Harassment of a customer is both ineffective and illegal under the Fair Debt Collection Practices Act," said Dwain James, executive director of the American Collectors Association of Texas. "Customers need to know that any type of harassment is not acceptable."
The commonplace occurrences that are not just unethical but against the law, Gila Corp. said, are the misrepresentation of someone's identity, making repetitive or excessively frequent phone calls to annoy or harass the client, the use of threats of violence, profane obscene or abusive language, calling a client at work after being informed the employer bans such calls, and calling before 8 a.m. and after 9 p.m. local time.
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Source: HighBeam Research, Debt Collectors Need to Follow the Rules of Conduct.(Gila Corp.)