Thunderhead Streamlines Document Management.

Southfield, MI -- Origen Financial, a national provider of manufactured housing loans, has picked the Thunderhead multi-channel enterprise communication platform to automate, streamline and control loan product documentation. A major consideration was the fact that the Thunderhead platform integrates with the IBM FileNet ECM Suite.

In the past, Origen, a REIT based here with operations in Fort Worth, Texas, had been plagued with significant personnel and opportunity costs to implement any changes in its existing loan documentation, frequently encountering delays up to nine months. Introducing new products and services was hindered by delays in developing documentation.

Origen's old proprietary document engine employed hard-coded clauses to maintain document consistency. Authorized edits to the content or clauses of document templates had to be made by Origen's IT staff. The result was backlogs, bottlenecks and delays across the entire customer communications process.

Origen needed a document-generation system that could handle changes to diverse product sets that could distribute documents over a number of delivery channels, and that would scale for future expansion.

Origen reported ...