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Internet service: fiber joins the fray.
Cable Internet service has met its match. In our latest survey of more than 34,000 subscribers--our first to assess the new kid on the block, fiber-optic broadband--readers gave Verizon's fiber-based FiOS service top marks across the board.
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FiOS users were more satisfied with the service's speed than were users of cable, which received top marks for speed in our survey a year ago. And they were more satisfied with FiOS's cost than were users of DSL, which remains the least expensive type of broadband. FiOS also got higher marks for both reliability and technical support than did cable or DSL.
That's the good news. The bad ...
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