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Performance management and measurement in small communities: taking the first step towards implementing a balanced scorecard approach.(Solutions)
Performance management and measurement is a process that has demonstrated positive impact for smaller communities and through the effective use of community resources, the process need not be costly.
As the public sector moves towards greater transparency and accountability, citizens expect agencies to employ best practices in the area of performance management and measurement programs. The challenge for a public sector senior management team is where to start. One tool that has been used in both the public sector and private sector is the balanced scorecard system.(1)
Many of the organizations using balanced scorecard management successfully are large ...
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Source: HighBeam Research, Performance management and measurement in small communities: taking...