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Online merchants and independent local stores may be your best bets for buying electronics.
That's according to the nearly 20,000 readers recently surveyed by the Consumer Reports National Research Center. The Internet, in particular, is becoming the go-to place for many types of electronics, including large and expensive items. In our 2004 survey, online purchases accounted for 9 percent of the total. The following year, they rose to 12 percent and this year to 15 percent.
Our survey, which covered nearly 30,000 shopping experiences at 29 retailers, also found the following:
* Online venues earned higher satisfaction scores overall. What's ...