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(From Post Magazine)
The British Insurance Brokers' Association has partnered training provider Searchlight solutions to launch a CD course in essential management skills for insurance staff.
The CD is designed for inexperienced managers and allows them to study for a certificate in management skills.
'Essentials of Management' consists of nine modules, from effective communication to managing conflict. Two questions with model answers end each section and a 10-question quiz ends each module. The course concludes with a 100-question quiz, effectively a dry run for a two-hour multi-choice examination qualifying successful candidates to receive a Biba-endorsed certificate in ...