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(From Post Magazine)
In 2006 the payment protection insurance industry received unrelenting bad press, along with criticism from the regulator for its poor sales tactics and high prices despite comparatively low claims ratios. And with an Office of Fair Trading decision to refer the market to the Competition Commission expected imminently, the controversy shows no sign of abating.
Towards the end of last year, just a few months after Norwich Union, St Andrews and Amtrust were forced to amend their terms relating to refunds for cancelled policies when customers pay back loans early, the Financial Services Authority began fining firms for mis-selling PPI.