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Most Americans shop for groceries at least once a week, but that doesn't mean they like it. Although the 24,000 readers surveyed last year by the Consumer Reports National Research Center were generally happy with the supermarket they used most often, they still had complaints.
About 30 percent griped about closed checkouts, 16 percent about congested aisles, and 11 percent about out-of-stock advertised specials. Forty-two percent of readers had actually quit shopping at a nearby store they used to patronize, citing high prices, long waits, and poor selection, among other problems.
The frustration is easy to understand. The average household spends ...