Relationship management: create an enlightened work environment and reap the rewards from your employees.(REQUIRED READING)

Employees are like plants. To bloom and thrive, they need to be rooted in the rich soil of a nurturing environment. They need to be watered with care and attention, and warmed by the sunlight of appreciation. Yet, too many seat-of-the-pantsers, unskilled in the art of human horticulture, treat their people like so many cacti. They expect them to flourish in an arid, remote atmosphere. Those leaders are in for a culture shock.

In a healthy culture, people:

* look forward to coming to work;

* feel pride in being part of the team;

* consider their co-workers friends;

* are excited by the organization's vision;

* gladly ...