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Relationships--the core of collections.(Cover story)
"I have more important things to take care of than your account." This is a response one NACM Affiliate collections executive said she sometimes gets, when making collection calls for her clients.
How to handle the relationship between collectors and debtors is just one facet of the practice of business account collections. In the arena of business credit collections, there are multiple layers of relationship building and maintenance. The relationship between collector and creditor, collector and debtor, and collecting agency and creditor (client) are all important in the dynamic process of trying to get payment from a debtor into the account of a creditor. In ...
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Source: HighBeam Research, Relationships--the core of collections.(Cover story)