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As the 21st century picks up steam, the challenges facing the credit industry are greater than ever. Every aspect of the professional's job, from internal policies and procedures to legislation and evolving technologies, is subject to a bewildering array of changes. Combined with the constant strain of increasing competition, growing cost pressures and global outsourcing, today's credit managers find themselves faced with leadership challenges undreamed of when NACM was founded 109 years ago.
But they are not alone. American executives across the board have to contend with increased demands for productivity amid a workforce that is both shrinking and evolving. ...