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Better banking: customer service is getting new attention, but watch out for those sneaky fees.
Where can you park your kids in a play area while you munch a little popcorn, watch a movie, or take a yoga class? Try your neighborhood bank.
Our Personal Banking Survey of more than 11,000 CONSUMERREPORTS subscribers found high levels of overall satisfaction with many banks, reflecting the new emphasis on convenience and customer service. Commerce Bank, the clear winner in overall satisfaction in the Ratings, keeps its branches open seven days a week, with drive-through hours starting at 7:30 a.m.
At the same time, about a third of our readers said their fees had increased during the past three years. In other words, when it comes to that popcorn, ...
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