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e-Government. (From the Library).(metropolitan Web sites)(Brief Article)

Government Finance Review

| December 01, 2001 | COPYRIGHT 2001 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

"Urban E-Government: An Assessment of City Government Web Sites"

West, Darrell M.

Inside Politics, September 2001, pp.

West's team at Brown University evaluated the Web presence of the 70 largest metropolitan areas, which included 1,506 actual Web sites. Every city agency with a site was evaluated based on 28 criteria that measured the features, information, and services available online. Average scores were computed for each city. Like most evaluations, there was significant variation between the cities in terms of the quality of their sites. West found that cities are doing some things well, but much like state governments, they continue to lag behind the private sector in terms of Web development. Only 13 percent of cities offer services that are fully executable online, mostly because only three cities accept credit card payments. One ...

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