AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Retention Firm Sees Volume Surge.(Mortgage Guaranty Insurance Corp.'s interactive voice-response and Web-response system)(Brief Article)
MGIC reported that its customer retention service, Defender, handled its one-millionth call on Oct. 5 and is experiencing record call volume.
Defender is an interactive voice-response and Web-response system that helps lenders handle the huge call volume stemming from today's heavy volume of loan refinancing activity.
Defender prioritizes calls for lenders, freeing up staff time to help customers that have a high probability of prepayment.
The Defender Call Index surged to nearly 300 last week indicating that lenders are receiving nearly three times as many customer calls as they received in August.
Currently, eight mortgage lenders that service 6 million borrowers and $600 billion in outstanding loans are using the Defender system.
Mike Zimmerman, vice president for mortgage banking strategies at MGIC's capital markets group, said lenders are being swamped with calls as a result of the falling interest rates in recent weeks. He said that has led other lenders to start implementing Defender. With those that are currently in implementation, Defender is managing nearly 11 million customers or $1 trillion of residential servicing, he said.
"Right now, lenders have one goal - answer the calls and keep the business. Defender is helping them do ...
- MGIC INTRODUCES SPEECH-ENABLED VERSION OF DEFENDER IVR SYSTEM.(MGIC Investor...
- Newspaper article from: Audiotex Update December 1, 2002 700+ words
...launched a speech-enabled version of Defender. Defender, an interactive voice-response and web-response system helps mortgage lenders to prioritize...products using simple voice commands. Defender clients have the option to upgrade...
- Defender's Call Volume Skyrockets; Call Index Up 300 Percent Since August.
- Press release article from: PR Newswire October 12, 2001 700+ words
...customer retention service Defender(TM) handled its 1 millionth...record-breaking call volume. Defender, a leading edge interactive voice-response and web-response system is helping lenders to handle...in refinancing activity. Defender prioritizes calls and frees...
- MGIC's Defender IVR System to Add Speech Recognition Software; New...
- Press release article from: PR Newswire October 21, 2002 700+ words
...speech-enabled version of Defender(R) in January 2003. Defender, a leading edge interactive voice-response and web-response system helps mortgage lenders to...using simple voice commands. Defender clients will have the option...
- Regal Guest Response System Offered in 114 Theatres.
- Press release article from: Business Wire May 29, 2007 700+ words
...are now utilizing the Regal Guest Response System (RGRS). With RGRS, patrons can...Our initial test of the Regal Guest Response System was a success, and we are happy to...more of our moviegoers. The Guest Response System works in combination with regular...
- New, Innovative Engage Response System Encourages Class Participation, Boosts...
- Press release article from: PR Newswire January 23, 2008 700+ words
Fun, Interactive Student Response System Seamlessly Integrated With...launched the Engage(TM) Response System, an innovative new tool for...in mind, this new student response system is seamlessly integrated with...
- Voice systems ease benefits managers' headaches. (Wyatt Co.'s voice response...
- Magazine article from: Boston Business Journal Niemeyer, Edwin Brooks November 25, 1991 700+ words
...various options, we chose a voice response system." This system requires only a touch...and administrator of Prime's voice response system is the Wyatt Co., an employee benefits...Petrillo, companies can buy a voice response system and administer it themselves but most...
- Response System Helps Dallas-Area Hospitals Get Ready for Terrorism.
- Newspaper article from: Knight Ridder/Tribune Business News September 25, 2003 700+ words
...attack. The Metropolitan Medical Response System funds efforts in Irving, Dallas...area, emergency officials say. The response system means cities and agencies are working...that comes along," he said. The response system gave Baylor Medical Center at Irving...
- Regal Guest Response System(SM) Launched in 13 Theatres; New Customer Service...
- Press release article from: Business Wire August 2, 2006 700+ words
...announced details of the Regal Guest Response System(SM) (RGRS). With RGRS, patrons...Advertising. "With the Regal Guest Response System, our patrons provide us extra eyes...without leaving their seat. The Guest Response System is a great addition to our guest service...
- Pearson, Renaissance Learning Collaborate to Launch Innovative Classroom...
- Press release article from: PR Newswire January 23, 2008 700+ words
...in the launch of the Engage(TM) Response System, an innovative new tool for increasing...integrates Renaissance Learning's leading response system technology and software with the award...partner with us on this new classroom response system because we wanted to combine its best...
- Renaissance Classroom Response System Available to U.S. Schools.
- Press release article from: PR Newswire November 21, 2005 700+ words
...announced the Renaissance Classroom Response System (CRS), a breakthrough wireless response system that offers educators the ability...started using the Renaissance Classroom Response system and already are seeing a difference...
Source: HighBeam Research, Retention Firm Sees Volume Surge.(Mortgage Guaranty Insurance Corp.'s...