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Sorry, wrong number: product recalls.(Front Lines)
Nearly one in five recall notices issued by children's products manufacturers and the Consumer Product Safety Commission (CPSC) contain consumer hotline numbers that don't work, according to the Consumer Federation of America. These include wrong numbers, disconnected lines, constant busy signals, and company personnel who could not answer questions or who said the company was out of replacements or repair kits, say federation officials, who discovered the problem recently while creating a child-safety web site, SafeChild.net.
Most problem hotlines concerned products that were recalled in the early 1990s. But consumers may still need information the hotlines supplied, because children's products are often handed down from one relative or neighbor to the next.
Responding to these findings, the CPSC said it would require companies to maintain contact phone numbers indefinitely (but not toll-free hotlines) and to notify the CPSC when a phone number changed. Up to now, if problem products weren't a serious threat, the ...
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