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Credit-card jabberwocky.(Frontlines)(Column)

Consumer Reports

| September 01, 2001 | COPYRIGHT 2001 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Puzzling over the words in a credit-card offer may leave you feeling like Alice in Wonderland talking with the Mad Hatter and March Hare.

"You should say what you mean," the Hare advises.

"I do," Alice replies. "At least I mean what I say--that's the same thing, you know."

"Not the same thing a bit!" says the Hatter.

In the case of credit cards, the enticing words banks use have become increasingly, well, plastic. That's made cardholders mad and brought them to the courtroom, but with mixed results.

A federal class-action suit against Fleet-Boston concerned a "no annual fee" card that within months carried a $35 annual fee. A second case against Fleet focused on a card promising a "fixed" annual percentage rate of 7.99 percent that soon rose to 10.5 percent. Both terms appeared to be permanent, not teasers that would quickly change. A case against First USA Bank involving "fixed" rates that quickly rose was settled in June.

In the Fleet cases, the judges ruled that changing the terms of the card did not violate the Truth in Lending Act because the credit-card agreement stated that such changes were allowed. Fleet customers who decided to cancel their cards found that the interest rate on the unpaid balance was a whopping 25 percent. That was in ...

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