AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Tarnished image leaves its mark.
(From The Star (Malaysia))
RECENTLY, a foreign friend and I received a rebuff: 'What are you doing here? Show some respect to the people in charge.'
In these days when companies are talking about good customer-relations, branding and social consciousness, it was something we had not expected.
We were visiting a fruit farm run by a former government corporation. The young men manning the fruit stalls were friendly enough, even giving us samples to taste.
Seeing a restaurant two flights above, we had gone there to enquire about the food and the goods displayed. We were told that it was for package tours but not informed that it was a 'restricted' area.
Being a local, I was told off for not knowing better.
Wishing to know more, we communicated with the corporation and were told that the fruit stalls were run by corporation staff and that the other individual was an 'agent.' Perhaps the company is not aware that stakeholders like suppliers, agents besides staff have a bearing on the image of a modern corporation.
- Putting on the Ritz. (training at Ritz-Carlton Hotel Co.)(includes related...
- Magazine article from: Training & Development Galagan, Patricia A. December 1, 1993 700+ words
...preferred leadership tools is training. The result is that Ritz-Carlton employees are among the best...a leader: Leaders educate. Training and total quality Training is a key part of Ritz-Carlton's total-quality strategy...
- Dose of hospitality; Medical centers fixate on 5-star patient...
- Magazine article from: Crain's New York Business Sisson, Mary April 14, 2003 700+ words
...conference room on Long Island, the director of training for the Ritz-Carlton Hotel chain stood before ornate columns and elaborate...high-end customer service. Staff, said the Ritz-Carlton's Rob George, should know customers' names...
- Ritz-Carlton President Cooper Launches Post SARS-Recovery Effort With Hotel...
- Press release article from: Business Wire July 1, 2003 700+ words
...countdown" is an energizing and training exercise unique to Ritz-Carlton and typically used to open...This will consist of daily training classes to focus on the company...overall enlivening of The Ritz-Carlton service commitment to guests...
- The Ritz-Carlton Golf Club & Spa, Jupiter Opens Clubhouse and Luxury,...
- Press release article from: PR Newswire November 7, 2003 700+ words
...the 15,000 square-foot Ritz-Carlton Spa. Scheduled to open...cardio center, resistance training equipment, conditioning training for golfers, plus a variety...November 8 to Members are The Ritz-Carlton Club Homes, fully equipped...
- Ritz-Carlton Hotels pamper guests with personal service: group services a...
- Magazine article from: San Diego Business Journal July 14, 2003 700+ words
...personal service, The Ritz-Carlton Hotels of Southern...meeting, a smaller training session utilizing multiple...directors meeting, The Ritz-Carlton provides three unique...Orange County; The Ritz-Carlton, Marina del Rey situated...
- The Ritz-Carlton, Coconut Grove Rolls Out The Red Carpet For Quality Selection...
- Press release article from: PR Newswire July 18, 2002 700+ words
...director of Human Resources for The Ritz-Carlton, Coconut Grove. "Our Ritz-Carlton motto is 'Ladies and gentlemen serving...September 12 to begin specialized training and to help launch The Ritz-Carlton, Coconut Grove's ten-day countdown...
- Ritz paves way in hotel TQM. (Ritz-Carlton Hotel, Clayton, Missouri; total...
- Magazine article from: St. Louis Business Journal Moore, Rob July 5, 1993 700+ words
...department. * Extensive training of new employees...not hollow. Any Ritz-Carlton employee can take...resources at The Ritz-Carlton St. Louis. "We...Jennifer Stever, training manager at The Ritz-Carlton St. Louis. "If...
- Reception marks official launch of Ritz-Carlton Hotel, BAHRAIN TRIBUNE.
- News wire article from: The America's Intelligence Wire January 17, 2003 700+ words
...assumed his new position at Ritz-Carlton on February 19, 2001...new General Manager of the Ritz-Carlton Bahrain Resort and Spa...21 days. This extensive training will help inculcate the Ritz-Carlton culture among the staff...
- First a Ritz, then a Carlton, then Ritz-Carltons; Following the standards set...
- Newspaper article from: Sarasota Herald Tribune November 11, 2001 700+ words
...ensure that Ritz-Carlton maids, concierges...extensive training and annual...reports that The Ritz-Carlton provides 156 hours of training for each of...payroll on training and education...history of Ritz-Carlton. He managed...
- MICROS Provides Total Solution to the Ritz-Carlton Hotel Company, L.L.C.
- Press release article from: PR Newswire May 31, 2000 700+ words
...installation, training and service capabilities...will support The Ritz-Carlton aggressive international...as a whole. "Ritz-Carlton wanted a total...on hardware, training and eliminate...interfaces." The Ritz-Carlton Hotel Company...