ionex telecommunications 'Goes Live' With ViryaNet Service Hub; Telecom Company Increases the Efficiency of Its Field Service Organization With ViryaNet Solution.

Business/Technology Editors

SOUTHBOROUGH, Mass.--(BUSINESS WIRE)--Nov. 13, 2002

ViryaNet (NASDAQ: VRYA), a provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced that ionex telecommunications, an integrated communications provider (ICP) serving small-to medium-sized businesses, with more than 60,000 customers throughout 14 mid-America states, has implemented ViryaNet Service Hub and mobile workforce management application to automate and optimize the activities of its field workforce and streamline work-order management.

"In order to continue to succeed, we knew we had to improve the efficiency and automate the activities of our field service organization. ViryaNet is the only vendor that offers us the functionality that we need today, and positions us for our future growth plans," said Shahin Sazej, Chief Information Officer of ionex telecommunications. "Already, ViryaNet has helped us improve our service order entry process by minimizing the time between order placement and deployment. With ViryaNet, we can achieve our goals of improving productivity, meeting customer commitments, and increasing the effectiveness of our field technicians and subcontractors."

With ViryaNet Service Hub and mobile workforce management application, ionex telecommunications keeps track of, better manages, and improves the effectiveness of approximately 70 field engineers and third-party contractors by scheduling and dispatching the right field engineer to the right place at the right time with the right information. Additionally, ViryaNet's solution allows ionex to capture logistics and labor activity; and monitor, report, and measure field activity.

ViryaNet Service Hub also provides ionex with an information portal that supports community access and collaboration; business intelligence to assist ionex management with proactive reporting, analysis, and action; automated workflow that replaces traditional manual processes; and an integration server through which ionex will connect to its Remedy trouble ticket system and Vitria gateway.

"Telecommunications companies today experience a new climate of competition and consolidation in which they must accomplish more with fewer people, assimilate and develop new delivery processes, and deliver services efficiently and quickly while making money," stated Win Burke, president and CEO, ViryaNet. "ViryaNet fundamentally understands and addresses these challenges with an Internet solution that incorporates over a dozen years' experience in field service automation."