Past due: technology for revenue collection. (State of the Art).

To effectively deliver public services, governments must be able to collect the revenues that are rightfully due them. Significant levels of delinquencies can disrupt government operations, necessitate short-term borrowing, and even undermine credit ratings. Unfortunately, because collecting bad debts can be an unpleasant, burdensome process, many governments do not assign sufficient importance to enforcement activities.

In recent years, technology has automated the collection process to a large extent, effectively tracking and managing delinquent cases and thereby increasing rates of revenue recovery. Yet despite the successful use of collections technology in ...