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Editors's note: This article is adapted from the author's book, Using Competition for Performance Improvement: A Resource Guide for Practitioners Advising Governments and Not-for-Profits, Copyright 2001, American Institute of Certified Public Accountants, all rights reserved.
As a public finance professional, you are increasingly pressured to consider the most cost-effective method of service delivery. Whether you are facing budget balancing demands or concerns over service delivery performance, the pressure to provide the highest quality service at the lowest cost is a constant one. One of the most heralded tools for addressing this pressure is managed ...