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Seeing is believing: the use of trained observer ratings for performance measurement.(government accountability techniques)
Trained observer ratings are an underutilized technique in the ongoing effort to enhance government accountability through performance measurement. This rather simple technique can provide reasonably reliable data on outcomes that otherwise would be difficult to measure.
What gets measured, gets done, is a maxim for the aspirations of the many incarnations of performance measurement. Performance measurement in government has been around since the time and motion studies of scientific management in the early 1900s. Budget reform efforts such as program budgeting, management by objectives, and zero-based budgeting all use performance measures to bring rationality ...
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