Mondaq Business Briefing -Herbert SmithUnited Kingdom - Doorstep Selling Super-complaint.

(From Mondaq.com)

The National Association of Citizens Advice Bureaux (NACAB) has asked the OFT to look at problems experienced by consumers in respect of doorstep sales.

Based on a series of reports from more than 350 Citizens Advice Bureaux across England and Northern Ireland, NACAB has identified a number of issues for consumers resulting from increasingly aggressive sales tactics. There is evidence of unfair trading practices such as poor quality information about complex and high value goods and services, unreasonable demands for payment before a sale or after cancellation and refusal to accept cancellations. Reports of doorstep selling complaints have increased significantly over the last two years, with more than a third concerning domestic fuel. Other problem sectors are double glazing, other home improvements, and domestic appliances.

This is the second "super-complaint" received by the OFT. The first super-complaint relates to private dentistry and has resulted in a comprehensive investigation into private dentistry under the Fair Trading Act.

The super-complaint system to be introduced by the Enterprise Bill, involves complaints submitted by a designated consumer body that 'any feature ...