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MELBOURNE, Sept 2 Asia Pulse - Telstra (ASX:TLS) has dismissed a report accusing it and rival telco Optus of overcharging customers by more than $A2.3 billion ($US1.26 billion) a year.
Telstra's director of communications and strategic affairs, Michael Herskope, said the report was a piece of nonsensical self-promotion by consulting company Vircom.
He said he had never heard of the company, nor the report.
An Optus spokesman said the same.
The report, published in today's Sunday Herald Sun, accused the companies of overbilling ranging from four per cent to 24 per cent, with an average discrepancy of 12 per cent.
According to the report, the discrepancies resulted because new services, products and rate plans were introduced faster than computerised billing systems could be adapted.
Mr Herskope told AAP that Telstra's billing services were accredited under the international standard ISO 9001, which required a rigorous external audit.
Source: HighBeam Research, TELSTRA, OPTUS DISMISS REPORT OF OVERCHARGING.