AccessMyLibrary provides FREE access to over 30 million articles from top publications available through your library.
Create a link to this page
Copy and paste this link tag into your Web page or blog:
Report: Consumers Don't Know About Online Payment Options.(Brief Article)(Statistical Data Included)
Nearly 60% of consumers who hold a mortgage but don't currently utilize electronic servicing opportunities do not even know if their lender offers e-servicing features, according to a report from Gomez Inc.
However, Gomez's consumer research suggests that online customer service is starting to take off in the mortgage industry.
Currently, only 18% of consumers that hold a mortgage utilize online servicing features, according to Gomez's report, "Mortgage E-Servicing."
But the report said that 28% of "online consumers" that hold a mortgage, accounting for 13 million borrowers, are poised to become involved in mortgage e-servicing.
That should deliver enormous cost reduction and revenue creation opportunities for mortgage providers, the research company said.
But lenders face two challenges in achieving this aim: making customers aware of the existence of e-servicing ...
- Service provides measure of online customer experience.(Gomez Unveils Real-User...
- Magazine article from: Product News Network November 29, 2006 700+ words
...LEXINGTON, Mass., Nov. 13 -- Gomez Inc., the leader in web application...solutions, today announced Gomez[R] Actual Experience XF...an authentic measure of the online customer experience from a browser...Actual Experience XF complements Gomez's existing industry-leading...
- Gomez Unveils Real-User Web Experience Measurement Service, Helping Ensure...
- Press release article from: PR Newswire November 13, 2006 700+ words
...Nov. 13 /PRNewswire/ -- Gomez Inc., the leader in web application...solutions, today announced Gomez(R) Actual Experience XF...an authentic measure of the online customer experience from a browser...Actual Experience XF complements Gomez's existing industry-leading...
- Servicesoft's Solutions Help Eddie Bauer Achieve Prominence in Online Customer...
- Press release article from: Business Wire July 31, 2000 700+ words
...Best Apparel Web Site" on Gomez.com's Summer Internet Scorecard...receive this recognition from Gomez.com." Eddie Bauer deployed...behind intelligent eService." Gomez Advisors, providers of e-commerce decision support and online customer experience measurement, relied...
- Gomez Advisors Complements Online Travel Industry With New Internet Hotel...
- Press release article from: Business Wire March 29, 2000 700+ words
...BUSINESS WIRE)--March 29, 2000 Gomez Advisors(TM), the world's leading...incorporated standard tools and site features, Gomez suggests that consumers with prior online...said Krista Pappas, director of travel at Gomez Advisors. "By the end of this year...
- Wal-Mart, Sears Strain to Keep Pace With Holiday Online Shopping Onslaught;...
- Press release article from: PR Newswire December 3, 2003 700+ words
...WALTHAM, Mass., Dec. 3 /PRNewswire/ -- Gomez, Inc.(R), the Internet Performance...success rate improved by 4.5 seconds from Gomez's pre-holiday measurement. * For many...respectively to complete transactions. Gomez's Senior Performance Analyst John Lovett...
- Electric Insurance Earns Top Three Spot in Online Customer Service Study.
- Press release article from: PR Newswire July 7, 2000 700+ words
...sites. The companies were graded upon online customer service helpfulness, response time...of the top online insurance sites by Gomez Associates and has earned "Top Five...insurance carriers on the Internet by Gomez Advisors and has won this year's USA...
- Banks Cast Net for New Kind of Online Customer.
- News wire article from: Charlotte Observer (Charlotte, NC ) September 23, 2002 700+ words
...households by 2005. The way banks define who is and who is not an online customer is still debatable. Many simply count how many have signed...said researcher Chris Musto at Internet consulting firm Gomez. --Bill Payment: Banks believe getting customers to pay...
- Retailers Slow to Invest in Online Customer Experience, According to New Report...
- Press release article from: PR Newswire August 19, 2008 700+ words
...from RSR Research, sponsored in part by Gomez, Inc., a leading provider of web application...web experience," said Matthew Poepsel, Gomez's VP of performance strategies. "With services like the Gomez ExperienceFirst platform available to help...
- Charter One Registers its 100,000th Online Customer.
- Press release article from: PR Newswire May 30, 2001 700+ words
...of the top ten online banking sites by Gomez Inc. Charterone.com offers a wide variety...Charterone.com ranked eighth overall on the Gomez Winter 2000 Internet Banks Scorecard...Saver' customer profile categories. Gomez defines 'Internet Transactors' as customers...
- Datek Online Ranked First in Online Customer Support by the Yankee Group.
- Press release article from: PR Newswire September 2, 1999 700+ words
...Credit Suisse First Boston 1st Quarter 1999 Report. Consistently ranked among the top firms in the industry by Piper Jaffray and Gomez Advisors, Datek Online empowers individual investors by providing them with access to the financial markets through innovative...
Source: HighBeam Research, Report: Consumers Don't Know About Online Payment Options.(Brief...