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As consumers become more comfortable with electronic commerce, they are coming to expect more convenience from their creditors. Among the affluent, professional class of borrowers whose business lenders covet, just about everyone has become computer literate. They bring their laptops with them on vacation - even if they are not planning to do any work.
What they are planning to do, perhaps, is track their investments, check news headlines and sports scores, and pay bills.
The days when having general information about your company on a website was good enough are over. Consumers, accustomed to looking up bank statements and retirement account data online, expect to be able to get information about their mortgage loans online as well. And an increasing number of them want to pay bills online as well.
Last year, only about 1% of mortgage borrowers actually paid ...
Source: HighBeam Research, Electronic Bill Presentment Special Report.(Brief Article)