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Mr. Reitz is the director of insurance for GMAC-RFC and is responsible for pursuing claims on damaged properties. Mr. Reitz is a member of the board of directors for the National Association of Public Insurance Adjusters as well as the president of the California Association of Public Insurance Adjusters.
Servicers of mortgage loans have many responsibilities to the mortgage holder or investor. A couple of these responsibilities, while important, may sometimes be overlooked by servicers. Those responsibilities are the ones that require them to ensure that the investor's collateral is adequately insured and that the investor's rights to collect upon the insurance policy are protected.
Servicers may not know everything they need to know to meet these responsibilities, and so they may need special training or other outside assistance in learning about these areas. This article will help provide mortgage loan servicers with some guidance in this area.
Servicer's Responsibilities to Maintain the Investor's Rights
Servicers may not realize that the mortgagee is actually a party to the contract of insurance insuring the mortgaged property. As a party, the mortgagee is required to perform specific duties under the terms of the policy. In most cases, the servicer performs those duties and meets those obligations for the mortgagee or investor. But what duties and requirements does a mortgagee have under the terms of the policy?
There is no simple answer since there are thousands of different insurance policies, and each one may have slight variations to its terms and obligations. The only way for the mortgagee to know exactly what its duties are is for it to read each individual policy. Unfortunately, it is not practical to expect that a mortgagee will have a copy of each insurance policy on file for each property in their inventory. So, what should a mortgagee or servicer do? Fortunately, many policies contain certain similar terms and requirements.
Generally, the Standard Form Homeowners Policy (known in the industry at an ISO HO 00 03 Special Form) requires the mortgagee to do the following:
Source: HighBeam Research, A Reminder About Hazard Insurance Claims.