First American Launches On-Demand Service.(Brief Article)

First American National Default Outsourcing has debuted "Outsource-on-Demand," a single-source, external bankruptcy and foreclosure service for mortgage servicers.

Outsource-on-Demand provides a temporary solution for the occasional spikes in foreclosure and bankruptcy referrals. First American said it is well positioned to provide these services on an as-needed basis because of its default management expertise.

James Frappier, president of First American Default Management Solutions, said servicers occasionally find themselves in need of temporary help in the referral of bankruptcy and foreclosure files.

"Until Outsource-on-Demand, servicers typically handled bankruptcy and foreclosure referral backlog by pulling employees from other areas to build internal teams, or by adding inexperienced temporaries and suffering the high cost of missed timeframes. Outsource-on-Demand provides the 'bench' necessary to handle backlogs without overburdening the servicer's staff," he said.

First American offers servicers a "SWAT" team of experienced professionals who will perform all the work at the servicers site.

Barry Sando, president of First American's Mortgage Information Group, said customers can rely on First American as a single source for mortgage ...