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E-government evolution: the Richardson, Texas, experience; after successfully managing the transition to e-government, the City of Richardson, Texas, continues to add to its electronic service portfolio.(Brief Article)

Government Finance Review

| June 01, 2002 | Snavely, Edward C. | COPYRIGHT 2002 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

Editor's note: Each year GFOA bestows its prestigious Awards for Excellence to recognize outstanding contributions to the practice of government finance. This article describes the 2001 winning entry in the Management and Service Delivery category.

A recent study found that the number of Americans accessing information from government Web sites increased by 70 percent over the last two years to 68 million. (1) As this number continues to rise, citizens will come to expect more from these sites than basic information on governments and their services. Increasingly, citizen customers want to interact and transact business online with their governments. For the City ...

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Source: HighBeam Research, E-government evolution: the Richardson, Texas, experience; after...

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