Vision Solutions Realizes Improved ROI with Siebel PRM; Siebel PRM Helps Company Increase Partner Loyalty, Improve Service Response, and Realize Additional Revenue.

Business Editors/High-Tech Writers

Vision Solutions, a leading managed availability solutions provider, today announced that it has seen a significant return on investment after deploying Siebel Partner Relationship Management (PRM). With Siebel PRM, Vision Solutions has improved partner loyalty, adoption, and satisfaction; increased productivity; realized increased revenue through additional support contracts; and increased efficiency. To date, the company has deployed Siebel PRM worldwide to approximately 140 partner organizations in about 70 countries.

Vision Solutions is headquartered in Irvine, California, and provides solutions for assuring the availability of a company's mission-critical applications and data. With more than 1,800 customers and 4,300 installations in over 70 countries, the company is a leading managed availability vendor for the IBM eServer iSeries (AS/400) with solutions for virtually every industry.

More than 90 percent of Vision Solutions' sales come through its worldwide network of resellers. Through Siebel PRM, Vision Solutions enables its resellers to deliver better solutions to end customers. For instance, through Siebel PRM, resellers open service requests on behalf of end customers. Resellers can then access all data pertaining to their own subset of customers, including tracking the status and resolution of service requests, identifying marketing materials or upgrades downloaded by the customer, and noting any other contacts made with these customers, all of which help resellers better serve their customers.

"Siebel PRM is a real competitive differentiator and has significantly increased our partner loyalty and satisfaction," said Warren Adair, Director of Information Technology for Vision Solutions. "With Siebel PRM, we can make critical marketing collateral as well as servicing information and customer care information more easily available to our partners in the field, which helps them deliver better service to their customers. Our partners find Siebel PRM easy to use, which in turn makes working with Vision Solutions easier for them."

The company has also realized productivity gains, lower costs, and additional revenue since going live with Siebel PRM in January 2002. In the area of customer care, service requests are now posted through the Web, resulting in faster resolution of requests. From an operational point of view, Siebel PRM enables Vision Solutions to route service requests more quickly to the right partners. Instant email notification of service requests to both the appropriate partner and to the Vision Solutions customer care representative enables both brand owner and reseller to have the latest updates on customer activity.

Siebel PRM has also ...