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WHAT WAS DEREGULATED: Wholesale electricity prices in 1992; 16 states and the District of Columbia allowed competing electricity generators to use local transmission lines as early as 1997.
SAVINGS: ([up arrow]) Rates have fallen because of regulated cuts, not free markets.
SERVICE: ([left arrow][right arrow]) Customer satisfaction ranges widely, worst in California; no guarantees against blackouts.
CONSUMER RIGHTS: ([up arrow]) New rights on billing and slamming.
SAFETY: ([left arrow][right arrow]) Infrastructure has remained regulated.
CHOICE: ([left arrow][right arrow]) Residential choice abundant in some states, limited in others.
INNOVATION: ([left arrow][right arrow]) Internet-controlled thermostats in Pennsylvania to reduce peak demand for air conditioning and electric heat.