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WHAT WAS DEREGULATED: Phone equipment fully deregulated in 1984; long distance partially deregulated in 1984; local service partially deregulated in 1996.
SAVINGS: ([up arrow]) Per-minute rates have plummeted, in large part because of regulated cuts.
SERVICE: ([left arrow][right arrow]) Satisfaction now declining, although it's still higher than before deregulation.
CONSUMER RIGHTS: ([left arrow][right arrow]) Some new protections added, others reduced.
SAFETY: Not applicable.
CHOICE: ([up arrow]) Explosion of choice in phone equipment. More choice in longdistance carriers, next to none in local service.
INNOVATION: ([left arrow][right arrow]) Deregulation sped up the use of fiber-optic lines and digital subscriber lines (DSL). But regulation helped foster the Internet, according to the GAO, by barring AT&T and the "Baby Bells" from providing data-processing and information services and thus stifling competition, and by a Federal Communications Commission (FCC) decision not to impose access charges on Internet service providers, keeping costs down.