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WHAT WAS DEREGULATED: Airfares, schedules, and routes in 1978.
SAVINGS: ([up arrow]) A 20-year decline in fares has continued under deregulation.
SERVICE: ([down arrow]) More connections, delays, cramped seats, and uncomfortable small planes.
CONSUMER RIGHTS: ([down arrow]) Airlines have been exempted from state consumer-protection laws.
SAFETY: ([down arrow]) Security deteriorated, even though it remained regulated.
CHOICE: ([left arrow] [right arrow]) Some new low-fare carriers, but only five major airlines control 73 percent of the market.
INNOVATION: ([down arrow]) The hub-and-spoke system created airport congestion and delays.