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Airlines.(special section - deregulation and consumers)(Industry Overview)

Consumer Reports

| July 01, 2002 | COPYRIGHT 2002 Consumers Union of the United States, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright

WHAT WAS DEREGULATED: Airfares, schedules, and routes in 1978.

SAVINGS: ([up arrow]) A 20-year decline in fares has continued under deregulation.

SERVICE: ([down arrow]) More connections, delays, cramped seats, and uncomfortable small planes.

CONSUMER RIGHTS: ([down arrow]) Airlines have been exempted from state consumer-protection laws.

SAFETY: ([down arrow]) Security deteriorated, even though it remained regulated.

CHOICE: ([left arrow] [right arrow]) Some new low-fare carriers, but only five major airlines control 73 percent of the market.

INNOVATION: ([down arrow]) The hub-and-spoke system created airport congestion and delays.

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