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How to improve collection quality in a technology dominated environment. (Business Credit Selected Topic).
Over the past decade, new technology' has greatly improved collection productivity in loan collection operations by increasing the numbers of calls made and allowing collectors to handle large account loads. While these new technologies are important in reducing the cost of collections, the overall quality of the collection call has deteriorated, resulting in upward pressure on credit losses.
BenchMark Consulting International conducted a quality review assessment that consisted of a series of predetermined questions designed to gauge the quality of a loan collection operation. This study has enabled us to identify the apparent paradox between the increase in ...
- Use collection call to put teeth into your terms. (collection techniques)
- Magazine article from: Business Credit Gross, Todd A. January 1, 1992 700+ words
...The age of the "stereotypical collection call" has come to an end for the successful collector. A standard collection call is merely a demand for payment...creditors waiting to be paid. A collection call should be an information gathering...
- Hilco Receivables Opens 200-Person Collection Call Center To Service Distressed...
- Press release article from: Business Wire March 1, 2004 700+ words
...performing and under-performing accounts receivable portfolios, today announced the opening of a 20,000 square foot collection call center. The state-of-the-art facility, located at 1120 Lake Cook Road, Buffalo Grove, Illinois, will employ more...
- NCO Group Buys RMA.(NCO Group acquired Risk Management Alternatives Inc.,)(Bank...
- Magazine article from: Collections & Credit Risk August 1, 2005 700+ words
...world's largest company solely focused on contact center solutions. * Encore Capital Group Inc., San Diego, acquired a collection call center and a portfolio of charged-off consumer credit card debt from Jefferson Capital for $142.8 million in cash...
- Data collection.(QUALITY EXPO DETROIT PRODUCT SHOWCASE)
- Magazine article from: Quality June 1, 2006 700+ words
The DC-9005 comes standard with ruggeded IP54-rated enclosure and withstands multiple drops from 4 feet to concrete. It weighs 12.7 ounces; uses Windows CE.Net operating system; Intel XScale PXA255 400MHz Processor; 802.11b Wi-Fi wireless networking; built-in barcode imager; digital/RS-232/analog
- Data collection.(QUALITY PRODUCTS)
- Magazine article from: Quality October 1, 2006 700+ words
The GainSeeker Suite supports data collection, monitoring and first-level analysis via PDAs, palmtop computers and other handheld devices. Using a handheld device to collect data and provide real-time alerts means the data is immediately available to the rest of the enterprise. A handheld device is
- Christmas collection call.(News)
- Newspaper article from: Coventry Evening Telegraph (England) October 29, 2009 700+ words
BOSSES at City of Birmingham Symphony Orchestra are inviting charities to apply to have collections at the orchestra's Christmas concerts. Charities wishing to apply should send an application explaining why they should be considered to Eve Smith at esmith@cbso.co.uk by November 4.
- Data collection.(QUALITY EXPO PRODUCTS)
- Magazine article from: Quality June 1, 2008 700+ words
[ILLUSTRATION OMITTED] The Merlin gage computer allows manufacturers to store, retrieve and manage measurement data on the shop floor. Up to 16 characteristics can be displayed in alphanumeric or graphical format, together with basic statistical analysis such as histograms, control charts and value
- Metrology and data collection.(Quality Gauging Systems Ltd)(Brief Article)
- Magazine article from: Medical Device Technology April 1, 2005 700+ words
Quality Gauging Systems has been relaunched and now offers an expanded range of standard and bespoke metrology and data collection products. Measurement solutions range from robust gauges to accurate, noncontact measurement devices including laser and optical systems. Data collection and analysis
Source: HighBeam Research, How to improve collection quality in a technology dominated...