Portfolio Retention: Principal Offers Online Refinancing.(Brief Article)

Principal Residential Mortgage here has added enhancements to its online service to refinance the loans of existing customers.

The service is offered through the Principal Residential Mortgage Home Loan Service Center, located at www.principal.com/mortgage on the Internet.

Previously, loan customers received automatic notification of personalized potential refinancing savings options after logging on to the Home Loan Service Center. Now, customers may also begin a customized application process to purchase a new home, or apply for additional refinancing options online.

"We present refinancing options that could save our customers money on their monthly mortgage payment based on their original loan information and their current interest rate compared to current market rates," said Charlotte Catalfo, executive vice president of production and operations at Principal Residential Mortgage.

"Customers also can begin the purchasing process with our new online enhancements."

Customers are guided through a mini-interview process online, which assists in determining the best financing options to help them meet their financial goals. Customers are then given a recommendation of the option that is the best fit based on answers provided during the interview.

"By reviewing loan application information we already have in the system and then allowing the borrower to determine his or her greatest priority, we can tailor financing options specific to the borrower's needs," said Tim Curtis, director, Principal ...