A balanced scorecard approach to performance measurement: The balanced scorecard provides a useful framework for focusing performance measurement efforts on the critical drivers of success.(Brief Article)

A team without a scorecard is not playing the game; it is only practicing.

Tom Malone

President and COO, Miliken & Co.

Most organizations have vision statements. However, if you were to ask them how successful they have been in achieving their vision, most would not know how to respond. Such questions require precise answers despite the inherent imprecision of vision statements. For the last decade, performance measurement has been touted as a way to quantify and improve organizational effectiveness. More recently, a variation of performance measurement called the balanced scorecard has been introduced to translate organizational vision into ...