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Citizen participation: Legitimizing performance measurement as a decision tool.
Government Finance Review
|
April 01, 2002 |
Ho, Alfred Tat-Kei; Coates, Paul |
COPYRIGHT 2002 Government Finance Officers Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)Copyright
Involving citizens in the development and implementation of performance measurement systems can legitimize such initiatives among elected officials, thereby enhancing their value in the decision-making process.
Since the mid-1990s, there have been two major movements in the field of public administration. The first is the reinvention of government through citizen participation. (1) Elected officials, public managers, and citizens alike are coming to understand that citizens are more than customers--they are the owners of government. This shift in attitudes is especially important to local governments, which provide direct services to and have tremendous impact on ...
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Source: HighBeam Research, Citizen participation: Legitimizing performance measurement as a...